Courier Call Center Services
After Hours Phone / Dispatch Coverage
1-800Courier provides late night and weekend phone coverage and dispatching services. For companies that don’t have significant operations outside regular business hours the service allows you to offer 24/7/365 coverage with the peace of mind that your phones will always be answered promptly and professionally. Companies forward their phones to us from 7 p.m. until 7 a.m and weekends and holidays. Our staff answers calls, takes orders, enters orders in your dispatch software (depending on what software you use) and dispatches the orders to your designated drivers. There’s no longer a need to rely on a distracted on-call night dispatcher to hopefully respond to your customer’s urgent delivery needs
Call Center Service
1-800Courier provides Call Center Services so that you always have a fully staffed customer service department. You’re no longer concerned with covering lunch hours, sick days and vacation times. Our dispatch software is hosted by our software provider and accessible via any internet connection. That, combined with a state of the art phone system, gives every employee the ability to take orders from any customer of any of the clients we provide this service for. You are able to provide your customers the latest technology available. In addition to eliminating your CSR costs, you can eliminate the cost of dispatch software and you no longer need to be concerned with server maintenance, backup and data recovery procedures.
Customer Invoicing
For customers interested in the Call Center and Software option we provide invoicing functions. Weekly and Semi-monthly invoicing is done on your company invoice format. Invoices are emailed or mailed as needed. Payments are still remitted to you. The task of printing and mailing is taken care of so that you may focus on more important areas of your business.
Peace of Mind for Courier Companies
Let 1-800Courier's call center take the orders and then you as an owner can manage your business conveniently from anywhere; review account activity & sales, monitor drivers with GPS, and dispatch from anywhere with a wireless enabled laptop.
Website Development / Maintenance
1-800Courier can develop and maintain a unique website for your company. Not only will a website provide powerful marketing tool, it will give your customers the ability to enter orders online in just seconds; helping you help you attract and retain loyal customers, it’s another opportunity to reduce overhead and focus on more important areas of your business. Some features listed below:
- QuickQuote- Both for your Local Market and Instant Nationwide Zip to Zip Pricing for Bikes to 24ft Straight Trucks
- Online jobs are instantly posted to your dispatch screen.
- Superior Internet Marketing
- Pay for click management services availiable
- One Stop National Accounts Service
- Customers Rewards Program
- On Line Instant Ordering and Account Set-up with Credit Cards
- Email Proof of Deliveries
- Instant on-line customer account set-up
Software
The software is an enterprise courier software solution that allows for management of the delivery process, as well as for advanced communications between drivers shippers, carriers, and agents.
If you have a delivery company looking for the latest .Net courier software technology, give us a call. With our software implementation program, you can get started right away. We will host the software for you.. There are no up front costs, just a low monthly fee to cover your software, support, upgrades, and, if desired, the courier software hosting. There are no transaction fees for using the Courier Management Software.
There is strength in numbers...
1-800Courier.com offers the same day national courier customer a nationwide footprint with the personal service that only smaller and medium courier companies can provide. We are adding value to our service by recruiting local courier companies, with involved small business owners, who insure that superior service is provided repeatedly on every delivery. With our team couriers as the affiliate, we are providing the cutting-edge nationwide courier internet portal.
